Online counselling allows many to access necessary services through emails, FaceTime, chatrooms, texts, apps, phone calls, social media platforms, and more. While some debate the effectiveness, there are several benefits that you can receive from virtual mental health services.


All forms of counselling have their own challenges. The following merely are unique to virtual counselling:

  1. Technology Limitations
    Online services usually depend on three concepts: dependable devices, reliable internet, and user knowledge to operate both. Another possible limitation is the affordability of internet connection and such devices.
  2. Accountability and Disconnection
    Only seeing text and not seeing someone’s face could create unintentional miscommunications, which can lead some clients to struggle with accountability in joining sessions or keeping towards goals.
  3. Safety/Confidentiality
    You may find it hard to open up on virtual platforms if your physical location is not safe or private. This can range from you living in an unsafe environment or simply not having the ability to privately discuss your issues with a provider due to others being nearby.


Most virtual providers are aware of these challenges and have brainstormed many safeguards. It is encouraged that you discuss any concerns and safeguards with your provider so as to enable your best online counselling experience.


  1. For Everyone
    The virtual setting is applicable to individual counselling and family counselling. Moreover, all ages from kids to seniors can easily learn how to access virtual services.
  2. Accessibility
    Virtual services may be best if you live in a remote location, if your situation does not allow the mobility to attend in-person sessions, or if there are limiting situations, such as a pandemic. Moreover, some providers offer on-call sessions on virtual settings, which offers you services at any time.
  3. Adaptability
    Those seeking individual counselling may be more comfortable in a virtual setting, or a virtual setting may adapt easier to your busy schedule. Those seeking family counselling may also appreciate the ease of a virtual setting as they juggle between differing, complex schedules.
  4. Interactive Apps
    Some online providers utilize interesting virtual tools, such as apps for journaling, assessments, or goal-setting. This allows you to have a more hands-on approach and visual references regarding your care.
  5. Affordability
    Online platforms cost less for some providers, which allows you to gain cheaper yet effective services.

Conditions Best for Online Counselling

The leading conditions seeking online counselling are depression, PTSD, and various disorders relating to anxiety, panic, and stress. Research also shows that eating disorders, phobias, OCD, and Bipolar could see benefits in a virtual setting. Virtual help for substance abuse could allow more time for reflection but needs real-time interactions (e.g.- FaceTime) to address accountability challenges.

Overall, virtual counselling offers many benefits for a variety of individuals. It is great to know you have options when choosing your self-care journey through the best online counselling.